Introduction
Welcome to Solutions For Success LLC (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our Unified Communications as a Service (UcaaS) phone services (“Services”). By accessing or using our Services, you agree to be bound by these Terms.
Eligibility
You must be at least 18 years old and possess the legal authority to enter into this agreement on behalf of yourself or the organization you represent.
Service Description
We provide UcaaS phone services, including voice calls, messaging, and other communication features designed for normal business use.
User Responsibilities
Account Security: You are responsible for maintaining the confidentiality of your account credentials.
You have the right to manage your privacy preferences, including opting out of marketing communications, by contacting us or following the procedures outlined in our Privacy Policy.
Compliance: You agree to use the Services in compliance with all applicable laws and regulations.
Acceptable Use: You shall not use the Services for any unlawful or prohibited activities.
Unlimited Calling Plan
Our unlimited calling plans are subject to the following conditions:
Normal Usage: Unlimited calling is intended for regular business communication. Normal usage is defined based on average call volumes and durations typical for small to medium-sized businesses.
Prohibited Uses: The unlimited calling feature does not apply to high-volume activities such as contact centers, telemarketing, auto-dialing, mass broadcasting, or any other activities that result in excessive usage inconsistent with normal business use.
Monitoring and Enforcement: We reserve the right to monitor usage patterns. If we determine that your usage exceeds normal levels, we may take appropriate actions, including service suspension or additional charges.
Fair Usage Policy
To ensure the integrity and reliability of our Services, you agree to abide by our Fair Usage Policy
No Reselling: You may not resell or redistribute our Services without prior written consent.
Network Integrity: Activities that compromise network performance or security are prohibited.
Content Restrictions: You shall not transmit any content that is illegal, harassing, abusive, or violates any third-party rights.
Payment Terms
Fees: You agree to pay all applicable fees for the Services as outlined in your service agreement.
Billing Cycle: Fees are billed on a monthly basis and are due upon receipt.
Late Payments: Late payments may incur additional charges or interest as permitted by law.
Term and Termination
Term: These Terms commence upon your acceptance and continue until terminated.
Termination by You: You may terminate the Services by providing 30 days written notice.
Termination by Us: We may terminate or suspend Services immediately for violations of these Terms or non-payment.
Limitation of Liability
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.
Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your breach of these Terms or misuse of the Services.
Dispute Resolution
Any disputes arising under these Terms shall be resolved through arbitration in accordance with the laws of New Jersey.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of the Services constitutes acceptance of the updated Terms.
Privacy of Personal Information
We respect your privacy and are committed to protecting your personal information. Any personal data collected as part of our Unified Communications as a Service (UcaaS), including mobile phone numbers, will not be shared or sold to third parties for marketing or promotional purposes. By using our Services, you consent to our collection and use of your data as outlined in our Privacy Policy.
Contact Information
For any questions regarding these Terms, please contact us at:
Solutions For Success LLC
100 S Jefferson Rd., Suite 105, Whippany, NJ 07981
support@solutionsforsuccess.net
973-969-1909